Virtual Help Desk Representative

At Jobster LLC, we are looking for a Virtual Help Desk Representative to join our dynamic remote team. As a Virtual Help Desk Representative, you will provide technical assistance and support to customers, helping them troubleshoot issues and resolve problems related to products, services, and account inquiries. Your role is crucial in ensuring a seamless and satisfying experience for clients of Fortune 500 companies.

This role is ideal for someone with strong communication and problem-solving skills, who thrives in a fast-paced virtual environment and enjoys helping others.

• Previous experience in technical support, help desk, or customer service is preferred
• Strong communication skills with the ability to explain technical concepts in simple terms
• Solid understanding of common software, hardware, and network troubleshooting methods
• Ability to stay patient and calm when dealing with frustrated customers
• Self-motivated with excellent organizational and multitasking abilities
• High-speed internet connection and a quiet, dedicated workspace
• Flexibility to work shifts that may include evenings and weekends